GE Appliances Customer Service is available to address concerns with product and order information, troubleshooting, billing issues, scheduling service under warranty and return or exchange requests. Consumers should prepare for a call by having pertinent documentation, including invoices, order numbers, billing statements and product model and serial number handy.
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Customer Service
A GE Appliances customer service representative can help you with many types of problems. A representative can answer questions about products or orders, provide technical support and troubleshooting, and resolve billing issues. They can also schedule service under product warranties and help you return or exchange a GE appliance.
In addition to phone and email support, GE Appliances offers live online and real-time web chat support, and has extended hours during the week and on holidays. The company also has a mobile app to connect with a customer service agent directly from your phone or tablet.
Employees at GE Appliances love their job and say it’s one of the best places to work. According to reviews on CareerBliss, the company has a culture of trust and respect that helps employees feel valued. The company also pays its employees well, with a competitive salary. The average annual salary is $70,500. GE Appliances offers employees benefits including life insurance and health coverage.
Warranty Issues
Many GE Appliances products come with a warranty for a specific period of time after the purchase date. The warranty may include repair, replacement or parts and labor costs. However, once the original manufacturer’s warranty expires, consumers are on their own.
Generally speaking, a GE Appliances customer service representative can resolve many types of problems on customers’ behalf. They can answer questions about products and orders, provide technical support and troubleshooting, investigate billing issues and help with scheduling service under product warranties.
Consumers can also purchase extended appliance coverage from a reputable home warranty company that may be more comprehensive than GE’s warranty policies. For more information, visit DoNotPay’s Home Warranties Guide.
Returns and Exchanges
If you’re not satisfied with your product for any reason, you can return or exchange it within 7 days of delivery without a restocking fee or pickup charge. Non-electrical parts can be returned for full credit if they’re uninstalled and in the original packaging, but you’ll need to pay shipping costs to ship them back.
For products purchased through third-party retailers, a GE Appliances customer service representative may not be able to resolve refund or pricing issues on your behalf. However, he or she can assist with any warranty-related issues that you might have.
Kristin Sorensen bought a GE stove, refrigerator and dishwasher at Home Depot in 2015. All of the appliances broke down at the same time. She called GE to request a repair or replacement. The company would send a repair technician to her home to evaluate the broken appliances and determine what needed to be done. But he wouldn’t replace the appliances, per company policy.
Installation
GE Appliances offers in-home installation services for its home products. A GE Appliances representative can assist you with scheduling an installation appointment, answering questions about the products and orders that you’ve placed, and resolving issues related to warranty claims or billing concerns.
However, if you purchased your GE product through a third-party retailer, a customer service representative may not be able to resolve issues regarding refunds or pricing policies. In this case, you should contact the retailer directly for assistance.
GE Appliances is known for its high-quality appliances, including the Professional Monogram, Contemporary Profile, and Cafe lines of kitchen and home appliances. The company’s “zero distance” philosophy focuses on growing closer to owners, with the goal of ensuring that all products are backed by exceptional service. Using Salesforce, GE Appliances has swapped transactional experiences for proactive ones that build owner loyalty. The company also provides a wealth of support resources for its customers, including online and in-home repair services.
